Client Terms — Requesting a Service

This page covers terms specific to using our online request forms (care & companionship, or a cleaning quote). It sits alongside, and doesn't replace, our general Terms and Conditions.

An enquiry isn't a contract

Submitting a request form asks us to get in touch — it doesn't commit you to anything, and no contract exists between us until you've agreed a quote and we've confirmed a booking.

Your right to cancel (14-day cooling-off period)

Once a contract for services is agreed by phone, email, or online (a "distance contract"), you have a legal right to cancel within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to start work within that 14-day period, you're giving up some or all of your right to cancel once the service has been fully carried out — we'll always confirm this with you clearly before starting, and you're free to say no and wait out the 14 days instead.

To cancel, just tell us by phone or email — you don't need to use a particular form of words. Contact us at yourcare@goodfellowsupportservices.co.uk.

What's not covered here

Goodfellow Support Services Ltd does not provide regulated personal care, nursing, or medical treatment. Goodfellow Support Services Ltd provides non-clinical home support, companionship, domestic assistance and cleaning only — not regulated personal care, nursing or medical treatment.

Questions

If anything on this page is unclear, contact us at yourcare@goodfellowsupportservices.co.uk before submitting a request.

[TODO_LEGAL_REVIEW]: draft wording for the Consumer Contracts Regulations cooling-off right — needs compliance sign-off before this page is relied on as definitive.