Companionship & practical support for elderly people
The steady, everyday support that keeps life feeling like life.
Company for a cup of tea, help with the shopping, a lift to an appointment, or a familiar face waiting at the hospital door — non-clinical support, arranged around your family, not the other way round.
What we do
Non-clinical support, built around daily life
We don't provide personal or physical care. What we offer is the practical, everyday support that helps someone stay independent, connected, and comfortable at home.
Companionship
Regular, familiar visits for conversation, a shared cup of tea, or simply company — the kind of ordinary time that makes a real difference to someone's week.
Learn more
Errands & shopping
Help with the weekly shop, prescriptions, and other errands that become harder to manage alone — done alongside your parent, not just for them.
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Transport
Accompanied trips to appointments, family visits, or anywhere else — a reliable, familiar person for the journey, not just a lift.
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Hospital discharge support
A steady presence to help someone leave hospital and settle back home safely, at a pace that suits them.
Learn moreCleaning services
Commercial and domestic cleaning too, from a regular tidy-through to care-standard hygiene cleaning — done by the same DBS-checked team.
Learn moreWhy families choose us
Trust matters more than anything else here
We know you're vetting us as carefully as you'd vet anyone stepping into a parent's home. Here's what we can tell you plainly.
Where we work
Proudly supporting families across England and Wales
The highlighted area is where we currently operate. If you're not sure whether we cover your address, the fastest way to find out is just to ask — get in touch and we'll give you a straight answer.
Map adapted from Wikimedia Commons, © DankJae, CC BY-SA 4.0 — recoloured to match our brand.
How it works
Three straightforward steps
Get in touch
Call us or send a short enquiry. Tell us a little about the situation — there's no obligation and no pressure.
We talk it through
We'll ask about what support would actually help, and agree a plan together with you and, where possible, the person receiving support.
Support begins
A familiar, DBS-checked support worker starts visiting on the schedule you've agreed. You can adjust it at any time as needs change.
FAQ
Questions families ask us
What does "non-clinical" support actually mean?
It means companionship and practical help — conversation, errands, transport, hospital discharge support — with no personal or physical care such as washing, dressing, or medication administration. If your family needs that kind of regulated personal care, we can talk through what we don't cover so you know what else to arrange.
How much does support cost?
We publish guide hourly rates for every kind of support on our pricing page, with a 2-hour minimum per visit and different rates for London and the rest of England & Wales. Get in touch with a rough idea of what you're looking for and we'll confirm the exact figure before anything is agreed.
Are your staff checked and insured?
Yes. Every support worker is DBS-checked before they visit anyone, and Goodfellow Support Services is a registered UK company operating with full insurance.
How quickly can support start?
It depends on availability in your area and the kind of support needed, but we move quickly wherever we can — especially for hospital discharge support, where timing matters. Call us and we'll be straight with you about timescales.
Where do you provide support?
We currently support families across England and Wales. Get in touch and we'll confirm straight away whether we cover your area.
Can we change the schedule once support has started?
Yes. Life doesn't stay the same week to week, and neither should the support plan. Let us know what's changed and we'll adjust visits with you.
Do you only work with private-paying families, or also through referrals?
We're confirming the full detail of our referral pathways — please ask when you get in touch and we'll give you a straight answer for your situation.
What if my parent is unsure about having someone new visit?
That's completely normal, and we go at their pace. We'll talk it through with both of you beforehand, and the same familiar support worker visits each time so it doesn't feel like a stream of strangers.
