Terms and Conditions

Agreement to Terms

By accessing and using this website and our services, you accept and agree to be bound by and comply with these Terms and Conditions. If you do not agree to abide by these terms, please do not use this service.

Description of Services

Goodfellow Support Services Ltd provides non-clinical home support services, including:

• Non-clinical home support and assistance
• Companionship and social support
• Domestic assistance and household tasks
• Cleaning and tidying services

Services We Do Not Provide

Important: Goodfellow Support Services Ltd is not a regulated care provider and does not provide regulated personal care services. We are not registered with the Care Quality Commission (CQC). We do not provide:

• Regulated personal care services
• Nursing care or medical treatment
• Medication administration or management
• Washing, bathing, or dressing assistance
• Toileting assistance
• Feeding assistance
• Any form of medical or clinical care

If you require regulated personal care, nursing services, or medical treatment, you should contact your local authority or NHS for appropriate services.

Pricing and Payment

Our service fees are agreed upon at the time of booking and will be clearly communicated to you. Payment terms and methods will be discussed and confirmed before services commence. We accept payment by bank transfer and other agreed methods. Invoices will be provided for all services rendered.

Cancellations and Refunds

If you need to cancel a scheduled service, please provide as much notice as possible. Cancellation terms will be agreed upon at the time of booking. Where services have been provided, payment is due in full. Refunds for cancellations will be considered on a case-by-case basis in accordance with the terms agreed at booking.

Access to Property and Key Handling

Where you provide our staff with access to your property, including keys or access codes, you agree that:

• Our staff will use access only for the purpose of providing agreed services
• Keys and access codes will be kept secure and used responsibly
• You remain responsible for the security of your property
• You will inform us of any changes to access arrangements
• We will not be liable for loss or damage to property unless caused by our negligence

Client Responsibilities

As a client, you agree to:

• Provide accurate information about your needs and any relevant health conditions
• Inform us of any changes to your circumstances or requirements
• Treat our staff with respect and courtesy
• Provide a safe working environment for our staff
• Pay for services in accordance with agreed terms

Our Complaints Process

If you are dissatisfied with our services, please contact us immediately. We will:

• Listen to your complaint and take it seriously
• Investigate the matter promptly
• Respond to your complaint within a reasonable timeframe
• Take appropriate action to resolve the issue

Please contact us at yourcare@goodfellowsupportservices.co.uk to lodge a complaint.

Limitation of Liability

To the extent permitted by law, Goodfellow Support Services Ltd shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Damage to property unless caused by our negligence

Our total liability for any claim arising from these terms shall be limited to the fees paid for the services in question.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts in England and Wales for any disputes arising from these terms or your use of our services.

Modifications to Terms

Goodfellow Support Services Ltd may revise these Terms and Conditions at any time without notice. By continuing to use our services, you agree to be bound by the current version of these terms.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

• Email: yourcare@goodfellowsupportservices.co.uk
• Address: 378A Bowes Road, London, England, N11 1AH