Privacy Policy

Who We Are

Goodfellow Support Services Ltd is the data controller responsible for your personal information. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

• Data Controller: Goodfellow Support Services Ltd
• Company Number: 16937976
• Registered Office: 378A Bowes Road, London, England, N11 1AH
• Privacy Contact: yourcare@goodfellowsupportservices.co.uk

Personal Data We Collect

We collect personal information in the following categories:

• Enquiry and Contact Form Details: Name, email address, phone number, and messages submitted through our website
• Client Contact Details: Address, telephone numbers, and preferred contact methods
• Service Notes: Information about your service requirements, preferences, and care needs
• Emergency Contacts: Names and contact details of emergency contacts you provide
• Worker/Staff Information: Details of our team members who may access your data
• Payment Records: Payment information and transaction history
• Special Category Data: Enquiries and service information may include sensitive information about age, disability, health conditions, mobility, or support needs. We only collect this information with your explicit consent and handle it with the highest level of care.

How We Use Your Information

We use your personal data for the following purposes:

• Responding to your enquiries and providing information about our services
• Providing, delivering, and managing our support services
• Scheduling and coordinating service visits
• Processing payments and managing billing
• Ensuring the safety and wellbeing of our clients and staff
• Complying with legal and regulatory obligations
• Improving our services and website functionality

Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Consent: Where you have explicitly consented to the processing of your data
• Performance of a Contract: To provide the services you have requested
• Legitimate Interests: To operate our business, improve our services, and protect our legal interests
• Legal Obligation: To comply with applicable laws and regulations
• Special Category Data (Health): Explicit consent and the health or social care condition under UK GDPR Article 9 for processing health-related information

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing. Generally, we retain client service records for a reasonable period following the end of service provision to manage any outstanding matters, handle complaints, or meet legal obligations. Enquiry data is retained for a reasonable period to respond to follow-up questions. We will securely delete or anonymise your data when it is no longer needed.

Who We Share Your Data With

We may share your personal data with:

• Our staff members who need access to provide you with services
• Contractors and service providers who assist us in delivering our services (subject to confidentiality agreements)
• Other organisations where required by law or to protect safety

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Object: You can object to certain types of processing
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at yourcare@goodfellowsupportservices.co.uk.

Cookies

We use cookies and similar browser storage on our website. Strictly necessary ones keep the site working (for example, keeping staff signed in to their portal); we don't currently use any analytics or marketing cookies. See our Cookie Policy for the full detail and to manage your preferences.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure storage, access controls, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Right to Complain

If you believe we have not handled your personal data in accordance with the UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

• Information Commissioner's Office (ICO)
• Website: www.ico.org.uk

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: yourcare@goodfellowsupportservices.co.uk
• Address: 378A Bowes Road, London, England, N11 1AH