Zero-Hours Contracts, Explained

Support worker and cleaner roles at Goodfellow Support Services Ltd are offered on a zero-hours basis. This page sets out, in plain English, what that means and what you're entitled to.

What "zero-hours" means

A zero-hours contract means we don't guarantee you a fixed number of hours each week — work is offered as it becomes available, and you're free to accept or decline any particular shift.

No exclusivity

Your contract does not tie you to us exclusively. You're free to work for other employers at the same time, and we will not ask you to sign anything that says otherwise — exclusivity clauses in zero-hours contracts have been unenforceable in UK law since 2015.

Holiday pay

You accrue holiday pay at 12.07% of the hours you actually work. That figure comes from how a standard 5.6 weeks' statutory annual leave works out as a proportion of a working year for someone without fixed hours. It's paid alongside your normal pay, so there's no separate claim process — you don't need to request it or track it yourself.

A written statement of terms, from day one

You'll receive a written statement setting out your terms of engagement — including pay, how shifts are offered, and notice periods — on or before your first day of work, as required by UK employment law.

Right to work elsewhere and your rights generally

Being on a zero-hours contract doesn't reduce your other statutory rights — including the National Minimum Wage, rest breaks, and protection from discrimination — which apply to you in the same way as to any other worker.

Questions

If anything here isn't clear, or you'd like to see a copy of your own written statement of terms, contact us at yourcare@goodfellowsupportservices.co.uk.

[TODO_LEGAL_REVIEW]: draft summary of our zero-hours terms — needs compliance sign-off before being relied on as a definitive statement of contract terms.